I recently activated Internet service using my own cable modem/router, an approved Arris SBG10. The install technician made a point to inform me that I was responsible for any firmware uppdates.
Arris support says: "It is important to note that firmware updates for cable modem devices are controlled exclusively by the internet service providers only. This is the case whether the unit is owned privately or leased through them, as a security precaution for users upstream of the connected device. The most up to date version of firmware for your device that is available with your ISP is to be automatically pushed to the unit from them. There are no firmware/software updates available to install or download for the device.
Xfinity support says:
Unfortunately we won't be able to provide any firmware updates to third party modems/routers. ARIS SBG10, is surely an Xfinity Compatible modem, however you need to contact the modem manufacturer for any firmware updates.
Xfinity will only provide firmware updates to Xfinity rented modems.
I mean, What The ___? This is listed by Xfinity as a *supported* modem/router. They're each pointing the finger at the other to be responsible, and the customer is left with no way to do firmware updates?? An un-updated router is a security risk.
Seems like a cheap move for Comcast to pressure people into using their routers instead of saving money and buying their own.
Has anyone else faced this and is there a solution?
... View more