New customer here, trying to move from another provider. In the process of moving I ordered a Motorola MT7711 from Amazon and a self-install kit for the TV from Xfinity.
I setup the modem when it arrived, which went without a hitch. At which time I had access to both ipv4 and ipv6 sites. However, 2 days later, when I decided to switch the phone line to Xfinity, I lost all access to ipv4 sites, but still maintained access to ipv6 sites.
Technical support is stating that this is a modem firmware problem and Motorola is stating it is an Xfinity problem. Technical support at Xfinity is suggesting that they are limited in what they can do because I own the modem, rather than renting one from Xfinity. I have requested evevation to teir 2, but since the tests indicate everything is okay, they can't create a ticket.
Can anyone help, or do I really need to rent a modem from Xfinity?
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