Update to my previous post a few minutes ago. In addition to the tech support person who gave me $20, the "billing" agent Finally committed to applying another $20 credit which was directly related to the $10 / mom DVR fee. So my account is supposed to receive a total of $40 credit on my account next bill. I declined her offers of 3 months free Showtime, HBO none of these things I care about. She offered free movie coupons, I don't rent movies on Xfinity as I go to RedBox, it's $1.89 and better selection of movies anyway. I declined all their <Edited> services and pressed for a credit given that I am paying for a service that is non-functioning. Please be strong and ask for a credit to your bill. Hit them where it counts.
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