7 months. 7 months we've been dealing with lack of ANY type of response by Comcast/Xfinity in burying our cable. 8 (as of this evening) no-shows from their "techs". Wife has now been hung up on 3 days in a row b/c she refuses to "wait for a supervisor callback" (that NEVER comes). I spent 2 hours today on hold/listening to "supervisors" promise me they were handling this.....and again, no callback, no-show on techs (even expedited (one supervisor told me today he was talking with the tech who was driving to our house as we spoke....he then hung up on my when I asked for the local # of the tech because at 10pm EST I REALLY doubted that Xfinity's SEAL Team 1 was anyone in the area.)). Backstory--next door construction cut our buried line last August. Xfinity was pretty quick (2-3 days) to come out & drop the line on the ground. But now it is literally 7 months later & they can't get this cable buried. EIGHT no-shows (at least). Supervisors are useless. Local store useless. Any advice? Wife is about to goto Uverse, or just wifi pucks as her hatred for Comcast is basically scorched-earth right now. How can one company be so absolutely terrible at basic customer service? Never had comcast before moving to the midwest but I now understand the absolute hatreed for their incompetence. So Xfinity, before you take this down AGAIN from your forum....why not try FIXING THE PROBLEM??? [edited for forums violation]
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We get the same thing in our area, usually prime-time viewing. ESPECIALLY now on Sunday nights that GOT has started---got to the point that it was unwatchable until 15-45 min after the original broadcast went out.
Xfinity/Comcast will blame it all on your hardware.
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