@XfinityI have dealt with 8 customer service representatives in the last 5 days trying to understand why my data usage tripled in the month of March. My data usage in December 2018, January 2019 and February 2019 where all consistent. Then on March 28th I received an alert that my March data usage was at 90%, my account ended up being over for March. I must point out we have not added any new devices to our network and we were away for 10 days during the month of March. I have asked Xfinity to provide me with a detail report of my usage for the months of January and February so that I can analyze and determine what is causing the spike in usage. I have been told that the January and February data are no longer available and all they can do is provide me with steps to monitor and control my data usage or suggest that I up my plan to unlimited data going forward. As a customer I have a real problem with this, if I cannot see a detail report of my usage how can I trust that my usage charges are correct. I would like this issue escalated and would like to see the details around the usage for my account so that I can determine the detail cause for the spike in usage. I cannot fix or adjust something I cannot see. You cannot all of a sudden start tracking a higher data usage when you will not show the detail data usage from the previous months. Your company is refusing to provide detail usage data for an account.
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