I signed up Xfi complete eight weeks ago and began paying for it. I never recieved the home assestment just the increase in the bill. I have the correct Comcast equipment to handle the service. After one failed attempt at getting the assement through customer support I once again took a three hour voyage into Comcast Customer Support Hades. My request was simple: please send me the survey so I can get the pods. After three bump ups to different people no one could figure out how to email me the survey. The only thing I came out with was the cancellation of the xfi comple service. Right back where I started from eight weeks ago. Remember I was trying to puchase a service from them and they couldn't even deliver that.
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xFi Pods email in inbox-LINK BROKEN
LINK BROKEN-NEED MY FREE PODS
We evaluated your network performance to help ensure the most WIFI coverage throughout your home. Your most recent review shows that your WiFi coverage may benefit from a set of xFi Pods, available to you at no extra cost...
2ND LINK-CHECKING AVAILABILTIY
3RD REDIRECT https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4027
Please contact us and one of our friendly and knowledgeable representatives can help.
CALLED SEVERAL TIMES... THEY SAY I HAVE TO DO ONLINE... ONLINE LINK BROKEN FOR DAYS NOW.
SERVICE BAD 3 BARS OTHER SIDE OF HOUSE ...I have print screens where my laptop has no internet trying to get on xfinity.com, buffering, web pages going blank.
PLEASE HELP... need my free pods
I have the same issue. Click the link and after doing the loading thing, it says temp. unavailable. But, of course, it will allow me to go to the store and pay for them..but the link in my email for the free 3 pods is broken. Go figure
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