I am attempting to set up automatic payments for my 98-year-old father's account (1 month from 99!). He and I have a joint checking account that I am trying to use, but I keep getting an error message when I attempt to enter the bank information for direct payment.
The message is: SH400.10.8060: Customer has been blocked from using Bank Instrument.
Is this error coming from Xfinity or the Bank? I would have called XFinity, but couldn't find a number. I am just trying to simplify payment of a monthly $10.50 cable bill.
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