I am trying to access my account online, and can log in without any issues. However, if I attempt to access any of my account information, I continuously get what I assume is the "loading" icon, which stays there indefinitely. I also try to access the Shop/Upgrade tab and receive this message: "Customer associated with this billing account does not have permission to proceed".
I then tried to access Chat to speak with a customer service representative to try and fix these issues, but Chat is also not working - I attempt to start a chat and receive a message sayign that an account number must be entered before a chat can start....1. There is no where to enter an account number to start a chat and 2. I cannot gain access to my account number anyway, because whenever I attempt to pull up my account information it does not load.
I tried this all a few weeks ago and had the same errors - I figured I'd wait, maybe it woudl be fixed, but nothing has changed. I've also tried different web browsers and computers, but the same issues all continuously appear.....
Does anything on this website work? For a company that sells internet services, having a website that doesn't function properly is embarassing.... Anyone else have these same issues?
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