Katy, What struck me about the forum reply you received was the unprofessional way he began his reply. The professional, curtious, articulate approach should have been: I apologize that you have not been able to resolve what has been not only a time consuming, but I assume a stressful issue. I called xfinity today concerning my bill. When I became frustrated with the flippant, rude customer service individual, and asked to speak to a supervisor, he said, "No". I asked his reason, and he replied, "Because there's no reason for you to speak to a supervisor. " I, in turn informed him that he has no right to determine whether I need to speak to a supervisor. He then, promptly hung up on me. I was not yelling at him, using fowl language or verbally criticizing him, to which I would deserve a hangup.
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