Same happenned to me, I used the the chat button to talk with a rep and was told my contract expired and that was the new rate. The person could not (would not) give me the old rate but said the best she could do was basically $10 more than my new higher rate and that I would need to call a customer loyalty rep. I did not/will not call. The billing should have have been handled with that customer service rep, we should not have to make calls to other reps only to be put on hold and transfered for an hour (been there done that with comcast -not in a game playing mood). Sorry, I'm still irritated by the way they treat current customers - my guess is your contract probably expired so instead of comcast getting ahold of you and offering a new contract, they increase your rate and make you jump through hoops.
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