Thanks @smizak for the link on my thread with a similar issue I'm also having trouble logging into the app, but my case is a little different:
I'm using a Samsung cell phone instead of a tablet--a 2017 J3 Eclipse to be exact
I'm running Android 8.0, not 4.4.2
I re-installed Xfinity Connect 7.1.3 but I'm still unable to log in to the app. I tried clearing all data but the app still remembers my username and won't let me past the login page--wherever this data is cached it's not getting cleared out. Anyone else still seeing this issue on 4.4.2?
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One of the recent updates bricked the Xfinity Connect app on my Samsung Galaxy J3--it does not let me get past the log in page. When I open the app I see a page saying I'm already logged in and asks if I want to continue but I never get past that page. If I try to log in as someone else and re-enter my credentials I loop back to the login page even though the creds are correct, and upon re-opening the app it says I'm already logged in but the app won't go past the login page.
I've uninstalled and reinstalled the Connect app three times in the last 15 minutes, and tried removing an old Xfinity folder in my Apps directory in the hopes a clean install would fix it, but it didn't work. I have no trouble logging in to the Xfinity Stream and My Account apps; only Connect gives me trouble. Has anyone seen this problem before, and how did you fix it?
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