No I did not post about this prior. I'm sure that many people have the same issue. Comcast kindly pointed out the policy to me so I am aware of it now. The point is the policy should not apply in this situation. If I correct their mistake and they make the same one again the very next month, then I have notified them prior to four months ago.
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I called back in August of 2017 and indicated that I was being charged for equipment that I never had. They agreed and credited my bill and told me that I would not see the charge going forward. Unfortunately I took them at their word and did not study the charges on my bill. They had added the $10.00 equipment charge back on and continued to charge me for equipment that that I should never have been charged for. I ended up discovering this overcharge over a month ago and called to get a refund. They agreed this was their error but after 3 calls now I still have no resolution. Last call they promised me a 162.00 credit in 24 to 48 hours. Today's call the message was it has been too long and too bad for me that I did not catch it sooner.... we can give you a refund going 4 months back only. (we'll see if that even happens) How ethical is a company that commits an error and you address it and then commits the same error and tells you too bad for you?? Someone needs to do the right thing and resolve this for me!
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