Recently, my wife requested that I move our xfinity dual-band modem/router inside a cabinet, where she doesn't have to look at it. I figured this would negatively affect the wifi signal, so went on xfinity support and had a chat with a tech. I asked him if the use of xfi pods would suitably boost our signal and solve this potential problem. His answer was, "Yes, that should work". So I ordered a set of 3 pods online from xfinity. When they arrived, setup was easy and through the xfi app all 3 pods were recognized and putting out a strong signal. Everything looked good so I tossed the box they came in (who holds onto boxes when a device seems to work fine and you have no intention of returning it?). After a week or so I did finally move the router inside the cabinet and then the truth became readily apparent: the signal degraded notably and in some cases - a back room TV wifi, for example - was lost.
I then got on the phone with xfinity tech support, and the second person I had to talk to actually knew something about this, rather than issuing the stock response of "would you like me to reset your router?". She said that what I wanted to do really wouldn't work, that the router shouldn't be concealed behind a cabinet door, and that it should preferably be placed up high near the ceiling. She also told me what I had suspected: that the pods require a single wifi network/band, and that one was 2.4 G, rather than the more preferrred 5 G that I had been using successfully throughout the house all along. She suggested I uninstall and then return them to the nearest xfinity store. This I did, but even armed with a receipt (and well short of the 30 day return window) the store refused to take them back because of the recently disposed of box. I stated that I was willing to pay a re-stocking fee in lieu of the box, but they flatly refused (to the point of rudeness).
Two additional over the phone tech support agents later, I was finally able to get my 5 G network back, after also moving the router to a better location. My network works great this way - no use for pods at all. Note that I never would have ordered them had the original chat tech not given me erroneous information. After several more phone calls and a return trip to the xifinity store, I'm still stuck with these useless (for me) pods. Phone support says that pods MUST be returned to the retail store; the retail store says no box, no return, you have to call the 800 number. This is unaccepatble service, and an unreasonable policy, in my opinion. I'm hoping that in writing this post, someone will learn from my mistake, but also that perhaps a Comcast representative might see it and take some action. If I kept every box from purchases I made, I'd need to rent a warehouse!
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