Thank You Rustyben for your reply. I had forgotton to include the two visits from comcast contractors after asking for a regular technician. Both times informed that signal strength was not at fault, and it was 'probably' the box itself. Initial installation resolves the issue, but it returns shortly thereafter. I have had the same situation in the past with just basic or digital cable. The technician installed a new outside line which has served well, but is obviously worn out now. Forgive my 'rant'. It just becomes frustrating when consistantly not receiving assistance.
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have had hd service for upcoming to two years now. Have continued to pay the exorbitant prices without fail for that time. But in all this time, I have NEVER (NEVER!!) been able to complete a program in hd due to the pixelization of the picture eminating from comcast. I have visited the the service center no less than four times and received an alternate box each time. This has done nothing. Have phoned and chatted online more times than I can remember, while being sent another replacement box in the mail. This has done nothing. Have been 'promised' that a service provider would come to my home (and that I would not need to be present) to 'look into the situation'. Never has the situation changed and NEVER have I been able to confirm that anyone has physically looked into my lack of reliable tv service.
My question is: am I the only one that suffers with this issue, and in your opinion, have I been too passive in believing that comcast is in anyway concerned with my service satisfaction, or are they simply content with maintaining a business practice that disregards customer satifaction while always increasing their costs?
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