After making payments via the mobile app, I received notice that these payments were "returned." I have been charged late fees, reactivation fees, and a returned payment fee. However, my banking statement and a bank representative confirm that Comcast made no attempt to charge the account. Despite a comcast representative stating they would "personally address" the matter within 5 business days, I have not received any calls or noted any attempts to rectify the matter. In fact, a customer service representative said I or my bank was at fault, without evidence to support her claim. I am disappointed with Comcast's service and lack of action and I would like to know h ow this can be fixed?
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