This system is just garbage.
First: you will be able to see BUY/RENT from the On Demand button on the tv. Good luck finding the same options on the web. 90% of all the movies are open with a BUY label only, not RENT. You would think that the web version would be even better.
Second: the agents do not know that there is now no "On Demand" area or button in their own site and that it has been changed to "Browse".
Third: If you Rent a movie on the On Demand area on the tv, paused and move to your tablet/computer, that movie is nowhere to be found now in your PC. It doesn't show under Purchased, or if you go that movie; the system asks you to now purchase the movie at full price. It's a mess.
Don't even waist your time with the agents, they will give you the typical run around / hanged up 'dropped calls' deal, and you'll spend at least an hour on the phone without any resolution to your problem.
Go straight to get your credit back and purchase from someone more trusty like Amazon.
... View more