We have been using an ARRIS surfboard modem for a few months now, connected to the Google Mesh wifi routers. About four or so months ago, our internet would drop momentarily for a second or so, and only around once a week or less, which was manageable. However, over the last few months, the drops have been becoming more frequent, to the point of near unusability in recent days. After performing countless modem restarts and using the reset function provided by Xfinity support, the problem persists. Attempting to diagnose the problem, I checked our modem status at 192.168.100.1, I saw that we had a ridiculous uncorrectable error count for a number of downstream channels. Here is a screenshot of the status screen: https://imgur.com/a/3fx0Zi5. Any ideas about the underlying issue here? Is this a problem I can solve on my own or is it necessary to call for a technician visit?
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