None of the tech's resolved the issues wasting hours of my personal life reporting the same issue over & over & over again. FINALLY, a supervisor came out, spent 1 hour testing ingress, and determined multiple accounts had been cancelled at my building and no one had terminated the lines sending noise down the line to screw up the signal for me and everyone in my building. I also switched from the DOCSIS 3.1 XB6 -> DOCSIS 3.0 XB3.
Haven't had an issue since. If this was a business account, would I have been treated differently? Not hard for me to register to an LLC and upgrade my account as I do IT Consulting currently. Very satisfied with the supervisor's performance, very disappointed that multiple tech's did not do their job. IE: replacing a fitting telling me its fixed and leaving without doing their due diligence. A lot of personal time was spent reporting something that should have been identified and resolved on visit 1.
This contractor game is sickening. Thanks for taking the time to respond to my post.
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