I was being charged for my own modem but my situation was different than yours. At any rate, I received my refund but only from dogged persistence. So first try that. But here is your nuclear option that works 99% of the time: sit out in front of their office with a large sign. Warn them first that you will do it. Then if you do it, do 2 things: 1. call the local police jurisdiction and tell them in advance (this is TOTALLY legal -- it's just best that you be the first caller) 2. Make sure that nothing on the sign is false to protect yourself from slander. (Maybe suggest their competitor) This method is known to have dramatic results. Never mind their rules about refunds -- they will give in.
In my town they are on the main street through town so they can not afford me to be out there for even 3 minutes.
... View more