My account# {removed PII} I have been absolutely appalled by the service I’ve received from Xfinity regarding my alarm service. It started when I signed up for Xfinity home I was assured by the representative that Xfinity would interface with my ring door bells. I not only asked the sales associate I confirmed Xfinity would work with ring. I find out that what I was told was an absolute lie to sell me on the system. Everything I had received with the system was a waist including the holes in my walls and the paint peeling off the walls when having to remove the sensors. I called to canceled the service and spoke with a supervisor. I was again assured by the supervisor my account would be credited for the services and equipment related to Xfinity home. I confirmed with the supervisor that I was being credited for all the equipment that was installed with the system and I asked her what needed to be returned. She specifically told me only the touchscreen and I would be charged for nothing related to Xfinity home. I trusted what I was being told. I later receive my bill and find out what the supervisor told me was untrue and I was charged for all of the infinity home equipment that I can not use and only purchased because I was lied to by the sales associate. I have tried to rectify this and spoke to another supervisor who told me something completely different than the first supervisor and told me i would not be credited for the equipment. I am beyond upset right now with the service and lies I’ve received from Xfinity. I have never received such appalling service from any provider and I have been such a loyal customer. I requested to talk to a manager and have not yet received a call back. I will pay my bill for service but I will not pay for the Xfinity equipment. I request that you listen to my phone calls with your sales associate and supervisor to see what I had been told and how I’ve been lied to and completely misled. I am seriously regretting my choice to stay with Xfinity. I will be paying my bill minus the Xfinity home equipment. A very disappointed customer, {removed PII}
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