FYI I just finished up a chat with support. It went like this:
My DVR service is skipping and pausing and making recordings impossible to watch. Some even say they are no longer available and swith me over to OnDemand versions of the recordings. Unacceptable. Customer 8:48:26 PM
"We are experiencing heavy chat volume, please expect extended wait times"... Comcast is falling apart I see... Customer 8:54:24 PM
You are now chatting with Anjalika Thank you for contacting Xfinity Chat Support. My name is Anjalika. Anjalika 8:54:29 PM
I apologize for the inconvenience. Let me help you right away with your cable issue . Anjalika 8:55:00 PM
Please make sure the cable box and the Tv are both on at this moment . Anjalika 8:56:10 PM
they are. Customer 8:57:13 PM
System is checking the device status on the account. It will take 2 mins, please stay connected. Anjalika 8:57:48 PM
According to the Xfinity Community Forum, there is a nationwide cloud dvr service outage that is causing this. People from Sacramento to Boston are all experiencing the same issues. Customer 8:59:17 PM
Yes, that's correct , this is due to some upgradation in the features or the firmware been going on and these upgradation is about to completely take place now . Anjalika 9:02:12 PM
Now I am going to send the refresh signals to the DVR box and will take few moments to proceed. Anjalika 9:02:40 PM
ok Customer 9:03:09 PM
The signals are progressing and let me know if you notice any changes.\ Anjalika 9:06:16 PM
how? by watching dvr recordings already with issues or by recording new ones to see? Customer 9:08:17 PM
The refresh signals have been sent , once the device is powered back on please retry to record the new airing contents . Anjalika 9:08:50 PM
what about my previous recordings, they cannot be fixed? Lost? Customer 9:10:07 PM
Please be assured it will be fixed also once try to view the previously recorded contents and let me know if the issue still persists. Anjalika 9:10:55 PM
Ok. I'm currently recording two programs and cannot power the device off and on right now. I'll have to do that in about an hour from now. Customer 9:12:14 PM
I rebooted my box and tried the earlier recording that was unavailable and redirected me to OnDemand - so that was not corrected.
I am viewing a show that I recorded this evening at 8PM and thus far it has not skipped or paused.
I do notice though that there is NO cloud icon next to DVR now when I play the recording.
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I'm having same issues in Boston.... Where is this other thread with the national outage information? Link please?
Do they have someplace on the comcast site where they list outages?
I've only had the service for a few weeks now, not familiar with he site/threads. Thanks.
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