WOW, just read in one post that in order to get a credit for this customer has to contact customer-support (via phone, chat, or tweet) and give a reference number?? So even though Comcast ADMITS this is NATIONWIDE and effecting ALL Comcast customers, only those that jump through their hoops are going to get a credit for this nonsense!?
Cable-cutting is looking more and more appealing -- most shows to buy on-demand can run $2-$5 EACH... yet Comcast, I think I read, wants to offer a FIVE DOLLAR credit TOTAL for all the many show recordings lost and garbled??? All I can say at this point is wow, simply WOW!
PS - DVR seems to be working now, but to know that we won't be getting a credit for this, this will be the customer's loss and the customer will be left holding the bag!? That's their idea of customer-service and customer-satisfaction!? No wonder so many always say to run fast and far from Xfinity, ASAP. We'll discuss the options on this end, but Comcast, don't be overly shocked if soon you have one less high-paying customer, just FYI. Rather bizarre how the consumer has to keep doing all the leg-work for Xfinity SNAFUs. Consumer is expected to take DVR box in for swapping, and consumer has to call and be found worthy of a credit in order to be compensated for a poor service that effected ALL customers, wow! -_-
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SO glad we found this!!! We're STILL having garbled DVR playback forced to cloud-streaming as of 10:30am-PST 01/24/2019. This started yesterday, and everything we found online said to take DVR box in to swap it, as well as check connections. Refuse to swap box, between this issue and semi-regular internet-farts, would sooner switch to another TV service, especially since we're paying almost $200/mo. for the Triple-Play bundle, which oddly, recently seemed to go up in price by $15/mo.
Already did a system refresh, unplug/replug, and several restarts with no luck.
We're just outside Sacramento, on the edge of the town of Antelope, and hoping this is fixed soon or swapping service-providers is DEFINITELY still readily on the table. Again, for almost $200/mo. we really shouldn't have to be troubleshooting our services and equipment once a week or two. This right here is why companies shouldn't have been allowed to absorb so many competitors and form a monopoly! 😠
PS - Garbling was happening today (as well as last night) with recordings from yesterday, so hopefully today's recordings will work the way they're supposed to.
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