Recently upgraded to 1 gig service at home and thought it would be a great idea to add 3 pods to my network after speaking with the Comcast tech who installed the new internet service. Went to my local Xfinity store and purchased a 3 pack. Read and followed the instructions on how to connect them to the letter. Pods wouldn’t connect. Called tech support and was on the phone with several techs for 6 hours over several calls. They tried several things including restarting the gateway, refreshing the MAC address, having me disconnect my phone service, etc. I was escalated to tier 2 and even tier 3 who finally told me to return the pods and get another 3 pack. Replaced yesterday and then a third set today. Came home each time, today with a Xfinity tech at my home for 3 hours. Replaced the Gateway which was only 3 weeks old with brand new. Methodically always followed the instructions of being connected to my home network and having Bluetooth activated on my cell, working through XFi app where I see my gateway modem, selecting more and install Xpod, plugged pod in, and holding my phone 6-8 inches away, and when the screen says “connecting to Pod” it gives an error message that says “something went wrong: try again or go back to previous page.” Anyone have any suggestions? Crazy!
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