Bringing this back to the top. Hopefully a Comcast employee will see this and offer some assistance.
I had a truck roll today to try and resolve the issues. Not only could the tech not resolve the issues but he told me that the install tech as a group do not handle the pods at all. They know 'how' they work, but they do not carry them on their trucks, cannot replace them, cannot even really troubleshoot them.
So, if online tech support can't get these running, and a truck based technician (who was an awesome guy BTW) can't get them running, how CAN I get them running?
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I did not have a pleasant installation experience with these today, despite the fact that I am a career network and wifi engineer in my day job. The poor techs went from bad to worse and after 2 hours I finally got things back to where I started. Which is to say, the xFi pods don't work.
The issue is that the xFi app for iPhone will only return 'Settings Currently Unavailable'. I couldn't even make it to the very first step on the home screen of selecting 'more' to install the xFi pods.
All pre-installation recommendations followed to the letter and verified by the Comcast tech as being correct.
Three reprovisionings, 4 refreshes, and 4 power cycles of the modem later, I was briefly able to see the xFi pods as online. However, they almost immediately went back into first 'offline', then 'Settings Currently Unavailable' mode.
Web GUI on the modem itself is running, Internet is fine. All 3 pods display slowly blinking LED's as though they are not connected. I'd be willing to try setting them up again except oops, 'Settings Currently Unavailable'. No way to set them up.
What's the deal? This isn't really rocket science. If someone can tell me what to do, I would gladly do it and save Comcast a truck roll and tech visit.
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