(former "aortizcraballo" username) Two weeks, several calls and tickets open and NO ONE could figure it out, no one called me back to follow up with me. Today again on the phone; I suggested to the Comcast service representative over the phone to add another user, make it account admin and then delete the old user. SO, In order to solve the issue, I had to give up my old login name and email. meaning I can no longer use "aortizcaraballo" and or "email@example.com" email no more. All because for two weeks the incompetent team of squirrels that lead and manage the customer service department has no idea what in the world is going on. Comcast customer service is incompetent and disconnected from the customer needs. I can't wait until my contract is over to leave for good and take my business partner accounts with me as well. This is my second time with Comcast and I REGRET it, I don't recommend it and I will share my story every time I can. Your customer service is garbage... Thank you for wasting my time for two weeks, at the end I had to tell YOU how to fix the issue... Customer first culture is NOT what Comcast is about.
... View more