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About mahendran123
since
01-15-2019
01-27-2019
mahendran123
Frequent Visitor
8
Posts
3
Kudos
0
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01-27-2019
10:59 AM
looks like it is working today
thank you for your help!
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01-26-2019
12:24 PM
reinstalling did not help. even i have tried in chrome, going to www.hbogo.com and selecting provider as xfinity, same error
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01-25-2019
11:38 PM
3 Kudos
i am seeing this message
Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance
Service Code: H-62a7ab65-9303-49cb-b4e3-1c50bd2163dc
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01-25-2019
05:18 PM
Now not able to login to HBOGo with xfinity provider,this issue seems to be introduced after Login issue.Please look into this.
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01-23-2019
05:26 PM
How long does your tech team to fix this?
the issue is with this network call
https://customer.xfinity.com/apis?hs=false&stbDetails=false is failing with 401 Unauthorized with this json error
{"status":401,"body":{"code":"SH401.56.19","message":"Invalid token, access is denied","requestId":"6deb6d88-a8c9-3374-e961-a0321750ba40","retriable":false,"cspSource":false}}
if you show us your buggy source code, we can fix it for you freely...
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01-16-2019
08:15 AM
Customer service technical team doesnt have a clue of whats going on, they simply say its national outage ,i called 4-5 times and everytime they say its national outage. I do not know how to contact a technical team
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01-15-2019
08:09 PM
I believe the below call is the one which needs to be fixed
https://customer.xfinity.com/apis/market
response Json
{"techETANotifications":true,"virtualAssistant":false,"cancelService":false,"noiseRepair":false,"cancelServiceV2":true,"npsSurvey":true,"applePay":true,"2FA":true,"techETAUX":false,"allLobRepair":false,"pnm":true,"tvLobRepair":false,"billingBalanceService":true,"techETAUX_3_1":true,"ttsOutageService":false}
it says 2 factor authentication is true, but i didnt setup any - thats why it is taking back to login page . some one needs to reset account profile 2FA field to false
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01-15-2019
08:02 PM
I am trying to login with my xfinity username/password to https://my.xfinity.com after entering ,it keeps looping back to login page ,not able to authorize any of the other services like HBOgo etc
looks like the call to
https://customer.xfinity.com/apis?hs=false&stbDetails=false is failing with 401 Unauthorized with this json error
{"status":401,"body":{"code":"SH401.56.19","message":"Invalid token, access is denied","requestId":"6deb6d88-a8c9-3374-e961-a0321750ba40","retriable":false,"cspSource":false}}
can some one from technical team take a look? i am sure some data in the DB is not good for few accounts and those needs to be reset
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