The last date I see on this topic is Feb 2018. Has there been a resolution to the problem of the X1 platform not recording the buffered portion of a live program? I have returned to Comcast after over two years away with DirecTV, and find that I am experiencing the loss of a feature that I used frequently. I was surprised to find that it had been removed from Comcast's service. I am more surprised, by reading through this forum, to find that this has been going on for customers who had already switched to new X1 equipment while I was still with Comcast.
My initial action, when I discovered the problem, was to ask for an older DVR, but that didn't give me back the functionality of recording a program from the beginning. I was only told that the feature had been removed. I have had lots of follow-up calls from customer service, but no one can tell me when the feature will be re-added to my service. From the info on this forum, if the TIVO patent expired in 2018, then Comcast should be able to fix this now.
Anyone know anything more about this now?
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