Hello, on December first our internet was cutting out like crazy. We called comcast support and tried restarting our router and modem and everything else before they offered to schedule an appoitment with a technician. There was no mention of a charge or fee for having a technician come. Eventually the Technician came and did not even enter the house. He said that everything looked fine on comcast's end and that we would either need to rent a router if we wanted help or purchase a new one if ours was not working.
I'm very upset that not only did we not recieve help at the time but we were cahrged a fee which the customer support member who assisted us over the phone told us nothing about upon scheduling a technician. Not only this but he didn't even do anything.
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