I am having the EXACT same issue. I actually had it removed back in 2017 so when I started receiving notification of an incoming call while I was on the phone I was perplexed. A supervisor from my work from home job, blocked me from receiving anymore calls until this has been resolved. That was on a Saturday. When I spoke to an associate he removed it and said it would be effective in 24 hours. I still received incoming calls notification. Called someone on Sunday, they said it could take 48 hours. Monday, still not fixed. A representative had the nerve to say it was a feature on my phone. . I'm not a technical person, but I do not that if the call waiting service is removed, then it doesn't matter what my phone is set up as. It should be blocked by the service. That is number 1. Number 2, I use a dial pad, there is no option for call waiting. I even hooked another phone up and call waitiing is still working. . Day 4. I called and a representative told me that it could not be removed because of the plan that I was on, and that I could cancel my plan and start a new contract. Oh no ma'am. I will not. My contract is completed in May. I finally have it escalated to a Tier 2 associate and the supervisor I finally spoke to gave me a credit of $10.86. Let that sink in. $10.86. I have missed 5 days of work. My service has NEVER been cut off due to non payment, and they could only issue me $10.86? I am appalled and insulted. I need this fixed IMMEDIATELY!
... View more