This agent did help me and get me a good deal, we finalized it all and I did want to leave positive feedback, as I see a lot of people don’t always do when it’s done. This was so much less stressful this way.
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I have spent over 2 1/2 hours calling in to customer service, with three different answers. I was put on hold once by a rep who never did come back for 10 minutes so I hung up. Another time the reps headset kept muting and she claimed I wasn’t listening, but I wears headset so I know when all the background noise goes silent. An online chat rep and first guy said to call back 1/5-1/10 for latest promos and rep today said promos were out first of the year. So frustrated. Bottom line is this. My contract expires next month. I need to renew so we don’t pay a fortune. First rep offered me a renewal promo higher than what I’m paying for slower internet. Second offered me higher but it’s $20 more a month. It’s just so frustrating that if you auto pay your bill every month, you’re not treated well as a respected customer, but a new customer for like $49 a months right now is getting 150 speed for two years. I’m willing to be reasonable but what IS the true current promotion and the best honest offer to a reliable customer? I don’t need TV either. We took 10 channels instant tv last time because it was cheaper with promo, but have never watched them.
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