We have been loyal Comcast/Xfinity customers for over 30 years. We have watched our bills slowly get higher and higher. Like many, we need to save money. Us from a job loss right before Christmas, and I have been trying to find options to go from a Triple play package to simply internet or Double Play.
So far, whenever i look online, I see an error message indicating I need to call Customer Service.
I did so today only to find that the Customer Service representative said i would need to call a Customer Loyalty person. The process is so confusing and frustrating.
I am just looking to find current promotions/pricing for existing customers and it is FRUSTRATING. Why just take care of new customers? Loyalty to existing customers means alot too.
If a comcast employee could contact me, I would appreciate it
... View more