Same thing happened to me. Although in my case, they never even notified me of the increase. My december and january bills both say the old rate. My contract expires on the 21, but this billing cycle ends the 9th. I only became aware of the increase when Comcast withdrew an extra $7 from my bank account, overdrafting it, costing me $35 in fines. I contacted Comcast and they acknowledged it was an error on their end, and offered a credit of $14. Then they gave a credit of $12.05. As of today, the credit is gone, and it says my next month's rate is the same as the old rate. But it looks liks the credit was applied to an increased rate as my balance is $7 below the old rate. So:
1. I never recieved a bill showing an increase, or notice of an increase in writing.
2. Comcast only notified me of the increase when I contacted support.
3. Comcast's increase is within the 12 month contract period.
4. Comcast overdrafted my account, costing me $35.
5. When notified, Comcast offered a credit for $14.
6. Comcast applied a credit of $12.05.
7. Account doesn't show an increase.
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I paid $64.06 on December 24, 2018 for my bill due on January 1, 2019. Today, January 4, Comcast charged my account $7.21, which overdrew my account resulting in a $35 overdraft fine from my bank. Even more frustrating, Comcast's billing system says I have a credit for $7.21 indicating the second charge was not necessary. I contacted Comcast and they stated it was due to an increase in my plan price and the bill I had recieved was in error. It should have stated $71.27, the new price. Also, Comcast stated the $7.21 credit was in error, and it should say $0. Comcast offered $14 in compensation. I reviewed my sales contact and it states my bill will not increase for 12 months, starting 1/18/18. My bill states it was for services from Dec 10, 2018 to Jan 09, 2019.
Why is my bill increasing prior to 12 months? Shouldn't any increase be in the next bill, which would be outside the 12 month contract period?
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