I am also having trouble activating my pods. I have tried to call/chat with service reps and to no avail. Tried all trouble shooting stuff like reinstalling app, restting modem, making sure pods are clear of obstruction, not conneted via ethernet cable et. etc. - but nothing seems to work. After I try to activate using xfi and just after the message Hold your Phone closer - then Connecting I get an error "Sorry, This won't work. Call xfinity and have serial number handy, so we can help you'.
So can you please help !
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