I agree. I don't think the company realizes that this issue will impact them much more than just the few people reading this forum. Our Nextdoor site reaches 16K residents and someone just asked about whether they should go with UVerse, DirecTV or Xfinity. One bad comment reaches a lot of people outside of this forum. I was also thinking of changing to their cell service and looking at their home security system. That's not happening any time soon. I can't imagine waiting 3 weeks for anything to be resolved and no status updates.
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