I'm also waiting for any sort of real acknowledgement, information, or ETA on this issue.
I've had the service for about a week and a half and it has yet to work for me.
I can find posts all over these forums of issues with the streaming services, people being told that it's a known issue, and Comcast representatives seemingly confirming this. What I can't find is any timeline, status, root cause, actual answer as to why, or a public/private way to check back on this.
"It's a known issue. We don't have any official page that shows that it's a known issue and our outage check definitely says nothing, but trust us, it's a known issue. You want to know when it will be fixed? Good joke! We'll let you know, and by that, I mean just keep checking and maybe someday it'll be working. Have you heard about the other cool things we can sell you?!"
... View more
I am also having this issue. I added TV service Friday and it has yet to work. On Demand *does* work from my primary box. I've spent hours in chat and have had a technician out with similar results. I'm told "hopefully, they will fix it soon".
Oddities I've discovered in trying to figure this out:
1) On demand works on the primary box, but not my smaller non-DVR boxes elsewhere in the house.
2) On demand does not work on my PC.
3) If I connect my work laptop to my work VPN and attempt to use on demand, this now works. The problem only affects devices within my house.
I also wonder why I'm paying nearly $200 a month at this point. The service hasn't worked right for the week I've had it so far and absolutely nothing indicates it's going to start soon.
... View more