Despite dozens of phone calls and service calls I am left with Comcast drilled holes in my roof, wall and ceiling, billing that despite friendly CSR's is woefully wrong and Internet service that rages from zero to 500mbps depending on whim of the Xfinity gods. There evidently is no ability to escalate above the Forest Gump level. Don't get me wrong the CSR's are a friendly group but they can't get anything done and don't return calls as promised. To recap:
Installation: Comcast drilled holes that they want me to fix, then bill them. Looks like a trap to me.
Billing: Bill is wrong almost beyond description. CSR promised to fix. Not.
Service: When it is good it is very, very good. When it is bad, it is not there. There is a maintenence ticket (U31?) to corrrect a flux problem on the 16.5mgz band (red chart) on not only our house but several more. Despite the diagnosis no one has followed up.
The two hour service SLA means only that a person will show up within the service window. It does not mean that the individual is qualified or has the correct tools. If they are contractors and they don't think they can fix it they pull the rip cord as soon as possible. If they can't close a ticket they don't get paid and they frankly admit they want to get to the next ticket where they might make some money.
How much worse can it get? Believe it or not ATT at my house is worse. Cold comfort for sure.
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Here in Houston the techs that I have met are knowlegable but they don't have a full complement of equipment on their truck. Was told to go to retail for Xi6 4K boxes which was a cluster until I finally got to the manager who led with "there is no 4K content" which failed miserably. He knew of the Xi6 but there were none in Houston. Thankfully he ordered two for delivery to my house. I still don't have an experienced answer (as in they have seen it done in the wild) on the installation of a completely wired 4K install. The wireless limit on Xi6 installs is two. Currently have four 4K panels and will soon replace 3 HD panels with 4K. All of these locations have at least one Ethernet 5e drop. Obviously there is a problem. Current hight end residental networks here are installing two Ethernet 6a drops and one coax to all fixed user locations (TV's, computers and printers) while using WiFi for mobile devices and IOT applications. Depending on WiFi for important applications is an eventual fail.
In summary, Xfinity has a problem with incompetent retail personnel and provisioning at the tech level. Don't worry, Uverse is far worse but don't use that as an excuse to stand pat.
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