Hello, pg513! Welcome to the Xfinity Forums.
I'm sad to hear that you are having troubles getting a tech visit and I would be more than happy to review the situation and make sure we get someone out to help you.
Please send me a private message with your first and last name so I can help improve your experience with us.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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