I recently spoke with Barry and his supervisor Lawrence ID 0154. Lawrence was very rude and short with me while on the phone. Barry kept me on hold for periods of 25-30 minutes on two occasions. Both of which have been recorded by my wife’s phone. The reason for my call was that I recently lost mtv hd on my subscription. This is a channel o watch more often than none. I was not told in advance or offered compensation for losing a channel that I am contractually obligated to have. I was told line ups are subject to change. If I was told that I could lose channels throughout my two year contract I would not have joined. Direct tv and version are other providers in my area. I will be canceling tomorrow not just because I lost a channel but that I was blatantly disrespected on two occasions once by Barry and another time by lawrence. I will be posting there phone call on you tube and looking for action to be taken. I pay my bill on time every month and when I have an issue I get treated like trash this is unacceptable. Customer service is an important pillar to good business and I am appalled and disgusted with how I was treated. I was only looking for an honest answer or some restitution not to be mistreated by a stranger who claims to be a supervisor. Supervisors should lead by example and be a professional representative of there company not some one who will put down its clients.
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