I have a mobile line that belongs to my friend's xfinity mobile account, who has recently cancelled her xfinity internet service. I know that without an active xfinity internet service, there is now $10 line access fee.
Apparently I don't want to pay the line access fee, and since I have an active xfinity internet service under my own account, I'm trying to port the line from her xfinity mobile account into mine.
This looks like a very straightforward process to me, and I was told by xfinity mobile support via chat that there would be no problem getting the line ported to my xfinity mobile account. However, when I called xfinity mobile support to do it, she did not know how to do it. I have even visited a local xfinity store, and couldn't find anyone who could help me.
Is it possible to port a line from one xfinity mobile account to another? If so, who can help me do it?
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