In October when they announced the Gig internet in my area I immediatly called and ordered it. I was already paying for 300mbs. After they did the upgrade I started getting just under 400mbs down. To make sure it was an issue on my end I bought a new Gig rated modem. Still only got 400mbs down. I called xfinity and they sent a tech out. The tech climbed up my pole and then said the problem wasn't on my end, but was a problem with the wires on the poles, and that the maintenance team would have to check the wires on the poles leading to the pole at my house. A few weeks later, having not heard from them again, my speeds dropped 90mbs down. I recently managed to get comcast to send another tech out, who said the same thing as the first tech. Once again, the problem isn't on my ends, that something is wrong with the wires some where and that the maintenance team would have to fix it.
Everytime I call support they claim their is no tickets open for me until I read them the ticket number. They all claim they can't see anything the maintenance team is doing so they can never help there. Most annoyling is that none of them believe me and they all want to reset my modem. Every time I tell them, DO NOT reset my modem, my phone goes over wifi, and twice they have reset my modem anyway dropping my call. They refuse to accept that it's not my modems fault even though we have two different techs on file saying it's not a problem on my end.
Xfinity support has been absolutely useless. For two months I've paid for Gig speeds, getting half of that for part of one month and a 1/10th for the rest of it.
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When I've setup to receive a call from an agent using the Get a Call feature on the website. When the call comes in and says I need to press 1 to connect, it's not registering me pressing 1 or any other number. It ends up asking me again to press 1(or 2 or 9) and then it says I've taken too long and hangs up.
Now my phone service is slightly different then most. I am using Google Fi (formerly Project Fi).
I know I can just call in myself and that's what I've started doing, but I didn't know where to report this issue so you guys could look into it.
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