I agree, other routers have a setting that allow you to not allow any new devices to connect. In what world do the techs at Comcast live? The idea is to secure your network not get better at cleaning it up after something happens. C'mon Comcast get with it. We need this sooner better than later. Make it a priority. I too have a teenager playing the game of getting back on through another connection after I forget his device. No control here Comcast, step up your game.
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