Once again I received an increase in my billing; after spending over an hour with customer service, I received a call from someone identifying himself as a "customer loyalty supervisor" regarding my survey response since I was was unhappy. After 40 minutes on the phone, he said I didn't qualify for a discount and that I should stay with Xfinity since I'd have to deal with this kind of service from other providers anyway and that their product was "superior".
I am so tired of dealing with Comcast customer service and being treated so dismissively. I'd like to stay, but I feel like I'm being pushed to another provider. What can I do short of leaving?
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