Call number six (6) seems to be the Charm. Funny, how no one seemed to understand my words until I said "Cancel my account, immediately."
Magic words, apparently.
I was instantly transfered to an individual who could understand my plight. It was like pulling teeth, but she was able to immediately restore my service, cancel all late fees, and drop all penalities. Suddenly $85+ became a nice, round $20.
I'm still out five weeks of my time, and a year of my life due to tension over these poor business practices. Why all the Non-sense? This issue should have been handled on my first call to Customer Service. The facts of the issue have not changed since Day One.
I have been finantially appeased, but not yet satisfied. I'm not sure what it will take for that change to occur, but time will tell...
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I cannot locate your latest "response" and I have very little constructive left to say.
I am still waiting on a detailed explanation for what is a "Returned E-check." I have never heard of such a thing, nor has anyone that I know.
I have been paid up for service received for some weeks. I was charged over $50 on a $9.99 per month bill due to this mystery issue. I am currently racking up an additional $10 late charges per month for this unproven claim (that is correct, I have spent MORE than a month on this problem).
My latest bill even shows an additional $9.99 for service. How is that, seeing that I have been disconnected previously??
By my calculations, I still owe the company exactly $0. I may have even overpaid...
I do not need your service! It was a luxury that I thought I could afford. But it has not been worth the hassle. Come get your box, it is just wasting floorspace with me.
Please send any future corrispondence to my Yahoo address. Your website is difficult for me.
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I am 57 year on, and at one time I earned my living with a computer. That was in 1986.
I tried to figure out for myself exactly how to access your private email, but to no avail. With no other option, due to the value of my time, I posted the necessary information here. Now, again, I am wondering why the burden of contact is on me? I will remind y'all here, that I have already wasted a significant amount of time on five (5) phone calls to, so called, Customer Service. Hence my inquires appear here. Now I have wasted even more time, for all to see.
I propose that someone contact me, on my private email, listed with y'all in my Account Information. Please, be prepared with the details of the situation prior to sending me an email. I am indescribably tired of the Message-go-round, Non-sense, Attitudenal, Bait and Switch tactics. I have already written letters to the Veterans Administration and the American Legion to follow up the phone calls, that I am prepared to make if y'all continue to jerk me off in this manner. I have no more time to waste, so perhaps the good folks with these Organizations can explain that which I have not yet been able to communicate.
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I am a service disabled veteran of the Army Infantry. As such, I have accepted an internet only account for $9.99 per month. I payed my first bill online at the Xfinity website, no problems as I expected. I used the same process to pay my second bill. I recieved a email from the service saying that the second payment was received, so I moved on with my life. When the next bill came, it had about $50 in charges for Returned Echeck, Late fees, and Reconnection charges. I have made five phone calls to Customer Service for an explanation of what occured, and have had no satisfactory answer. Now, another $10 has been added for Late fees. This is a Black Hole issue, where even light can not escape, and intelligence is absent.
1) What in All Creation is a "Returned echeck"? I have never heard of such a thing. Would not this be an issue for the bank? The bank has no information to provide me
2) Why was I not informed of the problem immediately?
3) Why am I being treated like a fool by Customer Service?
4) Do anyone really expect me to agree with this Nonsense, ever?
An offer of $9.99 a month is irresistable. But now it seems that it was a con to defraud Veterans. I will be notifying the Veterans Administration, and the American Legion about this issue, if I am not provided a satisfactory explanation, soon!
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