Had the same issue years ago on my Firefox browser. When I tried clicking on the email icon I'll get new window tab opened but no email. Refreshing my browser back to defaults corrected that problem for me and had no issue since. Clearing cache and cookies is what I kept finding online for a solution but in the end, it was restoring my browser settings back to default that fixed it.
Select the question-mark icon at the bottom of the drop-down menu.
Select 'Troubleshooting information' in the slide-out menu.
Select the 'Refresh Firefox' button at the top right of the new Web page.
Select 'Refresh Firefox'in the confirmation pop-up window.
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3 Days, 7+ hours on the phone with about 15 maybe more techs in that span and I still can't access anything in My Xfinity account. Let me be clear... I can log in... When I'm in My account, I need to click "Yes to accept" the terms and conditions in order to use My Xfinity. Everytime I click "Yes, I Accept" I get a error message that reads " A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
I've tried the following already in the last 3 days.
-Reset my password
-Cleared my cookies and cache
-Tried on different browsers, PC's, phones and I even let the techs log in my account.
-Reset the password again and tried all the steps above over and over again.
Everytime I called, I try to explain what I've done in the past and again I have to go through the whole process all over again. Before I have to hang up or given a number to call back in a couple hours, I'm always told it's noted in system. If it's noted in the "system" why is it when I call or get transferred to another higher level tech we do the same dance all over again. We put a man on the moon in 1969 and in 2018 nobody can figure out why I can't access My Xfinity... I'm venting and i'm sorry but this has been a really bad experiance for me and I feel bad because all the reps have been really nice with me which kept me from blowing up. Someone please help!
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