snajam, welcome to the forums.
You're correct that we shouldn't be charging for technician visits when it is an issue with our equipment, I'd be frustrated if the fee wasn't waived. Let's review the account together to see what options are available. To get started, can you please PM me with your first and last name? Looking forward to it.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Thanks so much for this post. I was able to reference it to get a service charge for replacing nonfunctioning Comcast equipment remember removed!
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