This is happening to me to as well. Here's a detailed description of what is happening. When I log into my account online, I get the "Welcome to the new My Account" page. When I click the "Yes, I accept" button, the first error message appears. It reads: "Sorry. A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
In a few seconds, I get a second error message: "We are having some trouble connecting to My Account" with a button that says "Try Again."
I have been having this issue since I ordered services online over a week ago. At first, I was told by support that I would be able to access my account once my internet was installed. However, internet was installed successfully this Monday (11/26) and I am still getting these errors.
I am able to log into my account via the app, but only some functionality is available. If I try to view bill details/history, change billing preferences, etc. I get additional errors.
Any help would be appreciated! Thank you! I'm attaching screenshots of both errors.
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