Totally agree with the original poster and others.
Loyal customer since 2013, I got duped twice by Comcast.
First they 'reshuffle' my channels without notice, they move some channels to a higher tier and I have to sign another 'promo' (which actually cost more) to keep those channels.
And since I still have my free HBO from 'Loyalty program' and I didn't want to lose it, on May 2018, I signed another package for two years, with assurance from the salesperson that I can grandfather the free HBO for that 2 years package promo price span.
Turned out the sales 'eliminate' my free HBO, and replaced it with just 6 months free HBO promo.
I just found out recently when the HBO stop working (again without notice).
I spoke with a chat person (from India) and he offers me one month free of HBO, which I turned it down for I want to clarify first why the sales person lied to me on May.
The next day, I was able to call and speak to the Retention-Loyalty Team (Mumu from Manila - I think), and she wasn't nice and basically says that there is no more any free HBO, we merged to other company and we change the policy. And she offered me promo rates (which definitely will increase my monthly bill again).
When I told her that a day before, a chat person can offer me one month free HBO, she said with an unpleasant tone, there is not the case. No more free HBO, not even a day more!!!
Had enough with Comcast-Xfinity lies and inconsistency, I told her I will return all the equipment ASAP.
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