I have seen this topic elsewhere but have yet to find a solution. I currently have 6 devices connected to my network. 1 via Ethernet and the other 5 via WiFi. Yet when I use my xFi App or go to my modem Configuration Page it’s only showing 2 devices being connected. The Ethernet device always shows and one WiFi device is showing but the other 4 connected devices connected via WiFi aren’t showing on either as connected even though they clearly are. I have rebooted my modem, uninstalled/reinstalled xFi, and renewed lease on all WiFi connected devices and nothing helps. I don’t seem to be the only customer having this issue and it’s becoming a real hassle. My kids are able to get around the parental features as well as time limits all because their connected devices aren’t showing up on my network. This is a huge issue that needs to be addressed as I am sure like any parent; I don’t want my 15 year old daughter up till 3am on a school night using her iPhone. That’s why I intrusted Xfinity and use the parental/time restraints offered on xFi and modem Configuration Page. Someone; please help. I’m at my wits end and don’t know what else to do beyond just disconnecting the internet at night. And before I am asked; yes, I checked all connected devices to ensure that they were indeed connected to my home network on each device. So the issue isn’t the devices. It’s with the network, modem, and xFi app.
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