I have a few updates since my last post. The second 4K box I picked up didn't work on my Samsung 65" UHD TV, either. So, a tech came out that Saturday to troubleshoot. Long story short, he couldn't figure it out either and I ended keeping the HD DVR on my account since that one worked just fine....except for the still rampant audio glitches that only seem to happen on the Samsung; not the Visio or the Sceptre 4k TVs.
I read in a different thread the culprit most likely is the CEC/ARC funtion on the Samsung TV. I disabled the settings and the TV seemed to work fine for almost a week...then BAM! Audio glitches again. Meanwhile, I decided to give the 4K box another try since someone in another thread said it solved their problem with connecting the box to the Samsung TV. I picked another box up last week and instead of hooking it up to the Samsung, I hooked it up to the Sceptre in the bedroom. Lo and behold: the box connected with NO problems. I then hooked up the HD satellite box I had in the bedroom to the Samsung...and guess what? Hooked up with no problems. So far, no audio glitch problems. I even reenabled the CEC/ARC function and still no problems.
Fingers crossed...it's only been four days...LOL. But, hopefully hooking up the 4K box to my non-Samsung TV resolved the audio glitch problems for good. I'll post again should something change.
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@CCAndrew wrote: Your present DVR (pace) has been known to have intermittent audio issues. Looks like you may have a new 4K dvr on the way?
Unfortunately, I tried the 4K box already and had issues getting picture to my Samsung 65" curved TV. I went through two boxes and even called a technician, who couldn't figure out the problem either. The signal wasn't coming through to the Samsung (he tested it on a portable monitor, and the TV in my bedroom was working just fine.) The set-up kept getting stuck after selecting the language on a screen that basically said to turn on the STB to continue. But, the remote wouldn't let me select the botton on the screen (my TV remote would select it, but nothing happened.) Then the TV would go black due to inactivity.
I just read in a different thread the culprit most likely is the CEC funtion on the Samsung TV. I'm going to go pick up another 4K box today and try disabling the CEC and hope it works!
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Hello! I am posting to hopefully help others in the same boat. I have been experiencing intermittent audio issues on my X1 DVR (not 4k). It would be so random and occur on live TV, on-demand as well as recorded shows, although it was usually worse during recorded shows and on-demand. Sometimes it would occur 6-10 times a minute. AARGH!! I checked the settings on my TV (Samsung 65" curved) as well as the Samsung soundbar and everything was set and connected just fine. Also, it only happens on this TV, not the two in the house connected to invidual HD boxes.
I did a ton or research and I FINALLY saw a suggestion in another post that immediately solved the issue: change the audio setting in the DVR to "Stereo" instead of the "Best Option" it auto-selects (Dolby 5.1 in my case.) As soon as I changed it, bam: no more glitchy audio. YAAAAY!
I hope this helps other people experiencing this extremely frustrating issue.
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