Ive been using the Stream app on Roku and multiple PC's in my home for a year now.
10/7/18-Channels disappeared, HBO only thing shown-cant watch says no subscription
10/12-erased app, downloaded again entered i nfo-same deal
10/13-checked web portal on multiple PC's at home same deal
10/14- spent 2 hours on phone, ran through all 4 people, promised a callback 7am.
10/15-no callback, 3.5 hours most on hold, was told I would get a callback if DC.
-8:58pm after another 30 minutes got to guy who was supposed to help me, he says- Hey I just tried calling you. THEN HANGS UP.
10/16 spend 2 hours AGAIN on phone, gateway specialist, video repair specialist, finally someone who promised to help, says the department that can help is closed. He promises to call me back at 530 CST to personally put me in touch with someone to help. It is now 7:18 CST with no call. I know if I call and explain my problem to the 11th person and they have me power cycle my modem I am gonna lose it. How is this customer service. I hope someone reads this. The worst part is now I have to call again, say Agent like 35 times, verify my account and waste another 2 hours of my life to have someone either hang up on me (I am pleasant to the workers) or get my hopes up for a callback and fix and dont get either. COME ON GUYS! Can I threaten to cancel to go get some sub par internet from competitors?? Not even an option and they know this. Dang feels good just to tpye this anger out. Time to yell agent at a computer for 10 minutes and then listen to some sweet caribbean music for 3 hours.
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